Violence and Threats in the Workplace
Violence prevention and de-escalation help reduce aggressive behavior and resolve conflicts before they escalate. SBIS teaches your employees techniques to prevent violence and respond adequately to (threatening) escalations.
Why is training on violence prevention and de-escalation worthwhile?
Directly at your company, SBIS teaches entire departments or individual employees in the areas of violence prevention and de-escalation.
- The participants recognize and prevent violence before it escalates.
- In realistic exercise scenarios, the course participants experience various incidents of violence and threats in the workplace in a safe environment. Here it is shown how course participants can protect themselves in critical situations and thus increase their safety in everyday working life.
- The training courses are specifically adapted to the needs of the relevant department and bring to light the questions and fears of those affected.
- Qualified instructors with several years of in-depth operational experience and social skills ensure targeted training with interactive training.
Who should attend?
- All companies with customer contact, especially HR area, government agencies and large companies
- Number of participants: Recommendation 5-15 participants per course
What is being done?
- Scenarios depending on the needs of the company, which you give us as a customer in order. These can be, for example, situations in which customers have become abusive, threatened or insulted employees.
- Theoretical basic knowledge about violence, threats and de-escalation.
- Practical exercises based on the scenarios of the company.
- Evaluation, feedback and summary